![]() ![]() The release of the game, or the pre-load is not within 48 hours of the refund request. ![]() The game activation key (including any bonus or beta keys) has not yet been disclosed to you by email or webpage.You are welcome to a refund on your pre-purchase as long as you meet the following criteria: Can I receive a refund for a pre-purchase? On release, your key or activation link will be displayed in your Green Man Gaming account and you will also receive an email when a key or activation link has been applied to your account. Please note: We only provide bonus content as advertised on our own product page, on occasion, retailer pre-order bonuses can differ. We cannot guarantee that you'll be able to preload however, we are in constant talks with the publisher to ensure games are released as early as possible. For pre-purchase games, you will not receive your game immediately at the point of pre-purchase, rather, you will receive a key or activation link on the day of release (or a day or two beforehand dependant on the game publisher). ![]()
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